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Technical Support

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How do I know if I’m using the right charging adapter with my i.d. mate?

The adapter shipped with each OMNI has 3 small tactile bumps lined up on the face of the adapter near the pronged end. The Summit has 1 small tactile bump. The Quest power adapter has 1 small tactile bump. The Galaxy uses a USB cable along with an AC adapter. There is also a barcode label on each of these adapters that can be scanned with the i.d mate to identify them.

The specs on the adapters are as follows:

i.d. mate OMNI

  • Input Power: 100-120V 50/60Hz 0.3A
  • Output Power: DC 9V 1.2A
  • Polarity: Negative
    omni negative polarity

i.d. mate Summit

  • Input Power: 100-240V~1.0A, 50/60Hz
  • Output Power: DC 5V, 2A
  • Polarity: Negative
    summit negative polarity

i.d. mate Quest

  • Input Power: 100-240V~1.0A, 50/60Hz
  • Output Power: DC 5V, 2A
  • Polarity: Negative

i.d. mate Galaxy

  • USB Cable & AC Adapter
  • Input Power: 100-240V~0.3A, 50/60Hz
  • Output Power: DC 5V, 2A

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